Shipping Policy - 5MinSkinDE

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Shipping Policy

SHIPPING POLICIES

This policy applies to Germany, Australia, Switzerland and other regions. This policy has been developed to ensure that you are clearly informed of our shipping policies and procedures. By placing an order at this store, you accept the policies contained herein.

A. SHIPPING CHARGES

Shipping is 100% free and we offer this scheme worldwide.

B. TERM, PROCESSING AND ORDER PERIOD

 

country shipping method Duration
Germany For free 7 - 14 days (Monday to Friday)
Austria For free 7 - 14 days (Monday to Friday)
Switzerland For free 7-14 days (Monday to Friday)

A. ORDER PERIOD

The order deadline is 5:00 p.m. Eastern Standard Time (New York).

B. ORDER PROCESSING TIME

Order processing time is 1-2 business days (Monday to Friday).

C. TERMS OF DELIVERY

We use YunExpress to deliver orders within Germany, Austria and Switzerland.


D. CHANGE OF SHIPPING ADDRESS

Once the order is in transit, we cannot change the shipping address. If you need to change the delivery location of your order, please contact us at hello@5min.skin or come to our store within 24 hours of placing your order.

E. CANCELLATIONS

If you change your mind before you have received your order, we can accept cancellations at any time as long as the order has not yet shipped. If an order has already been dispatched, please see our refund policy.

F. PACKAGES DAMAGED IN TRANSIT

If you find that a package has been damaged in transit, if possible, please refuse it to the courier and contact our customer service. If the package was delivered without your presence, please contact customer service to discuss further steps.