Returns & Refunds - 5MinSkinDE

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Returns & Refunds

RETURNS & REFUNDS

By placing an order through 5MinSkin you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable worldwide.

For any questions or concerns, please contact us at hello@5min.skin

Note: please contact us to provide your order number before returning the product. After receiving your email with an exchange/return request, our customer service representatives will send return instructions and an easy & quick refund.

A. 30 DAY RETURN POLICY

We offer a 100% money back guarantee - if you're not satisfied with our product, just let us know and we will provide a return address and a replacement or refund as preferred.

B. RETURN PROCESS

  1. Items can be returned or exchanged within 30 days from the delivery date. Note that overdue requests may not be accepted.
  2. Customers are not required to pay any restocking fee.
  3. Customers want to return their product directly to the in-store.
  4. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method.

How to claim your money back:

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D.EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at hello@5min.skin 

E. RESTOCKING FAIRY

We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact Us

Email: hello@5min.skin

Phone:
+44 800-102-6507

Address: 15075 SW 137TH STREET UNIT #10 MIAMI, FL 33196 USA